Terms and conditions

1. Service and scope

LogiXY is a technology platform for organizing last-mile logistics. The logistics operator remains responsible for its shipments, personnel, vehicles, permits and commitments to customers. LogiXY does not provide transportation or, solely by providing this service, receive money collected by drivers.

The contract is established through an accepted offer or service order. Viewing this page or requesting a demo does not constitute a purchase. The provider's identification must appear in the contractual documentation: legal or individual name, tax identification, domicile, address and telephone number.

2. Plans and prices

Plans consist of prepaid packages of completed deliveries. There is no per-driver charge. All plans allow unlimited drivers, users, stores and hubs.

The total price, applicable taxes, additional services and payment terms must be disclosed before purchase confirmation. The per-delivery cost shown on the landing page is rounded to the nearest whole peso in Colombia and to the nearest whole US cent for the international catalog. It is calculated by dividing the package price by its full delivery allowance; it is not an individual charge for an additional delivery and does not change the package total. Plans have fixed, independent USD catalog prices: Solo 29.99; Launch 49.99; Growth 129.99; Scale 299.99. These are not calculated through currency conversion. Add-ons retain the commercial reference of COP 4,000 per USD; no real-time market exchange rate is used. Enterprise is quoted according to the agreed scope.

3. 30-day validity

Each plan is valid for 30 calendar days or until its deliveries are used up, whichever comes first. Start and expiry dates are provided when contracting and in the operator's account.

At the end of the period, unused available deliveries expire and do not roll over. Units reserved for orders already in progress are honored so those orders can be completed.

Before an early top-up, its expiry date and the treatment of the previous balance must be disclosed. This version does not establish an automatic reset or accumulation of that balance.

4. Completed deliveries, reservations and top-ups

Creating an order reserves one unit from the available allowance. The unit is consumed when the delivery is completed. If the order ends without delivery, the unit is returned to the allowance, subject to its validity.

New orders cannot be created without available allowance. The operator can top up the same plan at the same price as its current purchase or buy a larger plan. There are no overage charges or separate rates for additional deliveries. Usage and expiry notices make monitoring easier; the operator can check available and in-progress deliveries.

5. Platform trial

The trial includes 7 days and up to 100 deliveries, without a card and with unlimited drivers. It is requested from the team and activated for the interested party's operations. Extending a trial requires express confirmation; automatic renewal is not promised. At the end, access and information retention are managed under the conditions communicated at trial activation and the data policy.

6. White labeling and additional services

A subdomain with your logo is included in every plan. White labeling lets contracted services be presented under the operator's identity; it does not transfer ownership of the software.

• Web branding: USD 24.75 per month, from Launch. Includes a custom domain and customization of the portal, emails and tracking without LogiXY branding, according to the agreed implementation scope.
• Web branding and driver app: USD 62.25 per month, from Growth. Includes the web tier and an operator-branded app on the Play Store. Setup: USD 247.50 once, or the first six months paid in advance.
• Dedicated instance: Enterprise quote. Domain, publishing accounts, brand authorizations, timelines and responsibilities are defined in the proposal.

The operator must have the right to use the brands, images and domains it supplies. App store approval and timing also depend on the stores' own policies.

7. Support and communications

Solo and Launch include basic email support, with a response within one business day. Growth includes standard chat or WhatsApp support during business hours, with a response within four hours. Scale includes priority support, from 6 a.m. to 10 p.m. six days a week, with a response within one hour. Service days and time zone are specified when contracting.

Additional priority support: USD 74.75 per month. Dedicated: USD 247.50 per month, included in Enterprise, with 24/7 coverage and an agreed SLA. Response times are not guaranteed resolution times. Xiyo provides automated guidance 24/7; it does not replace human support or its agreements.

Email and push have no per-message charge. WhatsApp: USD 0.0125 per message; SMS: USD 0.00875. Communications use a prepaid balance independent of the delivery allowance. One message per order is configured by default. Implementation and migration: USD 375.00–USD 750.00 depending on scope; driver training: USD 62.50 per session.

8. Authorized use and security

The customer must protect access credentials, assign appropriate permissions and provide lawful and relevant information. The customer must not attempt to access other operators' data, interfere with the platform, distribute malicious content or use it for unlawful purposes. Data uploaded by the customer does not become LogiXY's property.

Offline features require subsequent synchronization. Live tracking depends on connectivity and device permissions. Service scope and availability are governed by the accepted offer and any agreed SLA; product images on this landing page are illustrative.

9. Termination, requests and changes

Requests for cancellation, billing corrections, refunds or incidents are received through the contact channel. They are assessed according to the purchase and applicable law; these terms do not remove statutory withdrawal, payment reversal or warranty rights where applicable.

Customer information at the end of the service is handled according to the contract and data policy, including applicable retention obligations. Material changes to terms are communicated before they apply and do not retroactively modify accepted purchases. Colombian law governs, without excluding mandatory rules applicable to the customer.

Contact

For questions about this document, write to contacto@logixy.co.